Incident 830: translated-fr-Error-Prone AI Accessibility Tools Reportedly Lead to Navigation Issues for Blind Internet Users
Description: translated-fr-AI-powered accessibility overlays on websites frequently mislabel or misinterpret content, in turn complicating navigation for blind users and others with disabilities. Users report that the AI tools interfere with screen readers and mislead them with inaccurate descriptions. The reported unreliability in these tools have prompted legal action, as the companies behind them seek compliance with accessibility laws.
Editor Notes: This incident ID is a collective incident ID. Reconstructing the timeline of events: (1) 2019-2023 saw a significant increase in the use of AI-powered accessibility tools. (2) In 2023, in the U.S. over 4,500 lawsuits were filed against companies’ weak compliance with accessibility regulations. (3) The Financial Times published their investigation on April 7, 2024.
Entités
Voir toutes les entitésAlleged: EqualWeb , UserWay et Developers of AI-based accessibility tools developed an AI system deployed by Zara , Pemex , LVMH , Capita et Companies using AI-based accessibility tools, which harmed Blind people , Visually impaired people et Jakob Rosin.
Statistiques d'incidents
Risk Subdomain
A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
7.3. Lack of capability or robustness
Risk Domain
The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
- AI system safety, failures, and limitations
Entity
Which, if any, entity is presented as the main cause of the risk
AI
Timing
The stage in the AI lifecycle at which the risk is presented as occurring
Post-deployment
Intent
Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
Unintentional
Rapports d'incidents
Chronologie du rapport
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Des logiciels peu fiables installés pour se conformer aux règles visant à aider les personnes handicapées à naviguer en ligne ont donné lieu à des milliers de poursuites judiciaires.
Jakob Rosin, un membre éminent de la communauté des aveug…
Variantes
Une "Variante" est un incident de l'IA similaire à un cas connu—il a les mêmes causes, les mêmes dommages et le même système intelligent. Plutôt que de l'énumérer séparément, nous l'incluons sous le premier incident signalé. Contrairement aux autres incidents, les variantes n'ont pas besoin d'avoir été signalées en dehors de la base de données des incidents. En savoir plus sur le document de recherche.
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