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Traducido por IA

Incidente 748: translated-es-Erroneous Declined Transaction Notification by PayPal AI Assistant

Traducido por IA
Descripción:
Traducido por IA
translated-es-On July 13th, 2024, a user reported an incident involving PayPal's generative AI chatbot. The chatbot allegedly incorrectly informed the user of a declined transaction that never occurred, causing confusion and prompting a call to customer service for clarification. This false alert suggests a flaw in the AI system's reliability. The incident created unnecessary labor for both the user and PayPal's human support, demonstrating the potential harm of deploying generative AI without thorough testing and error handling mechanisms.

Herramientas

Nuevo InformeNuevo InformeNueva RespuestaNueva RespuestaDescubrirDescubrirVer HistorialVer Historial

Entidades

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Presunto: un sistema de IA desarrollado e implementado por PayPal, perjudicó a Kiri Wagstaff , PayPal customer service representatives y PayPal customers.

Estadísticas de incidentes

ID
748
Cantidad de informes
1
Fecha del Incidente
2024-06-19
Editores
Dummy Dummy
Applied Taxonomies
MIT

Clasificaciones de la Taxonomía MIT

Machine-Classified
Detalles de la Taxonomía

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

7.3. Lack of capability or robustness

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. AI system safety, failures, and limitations

Entity

Which, if any, entity is presented as the main cause of the risk
 

AI

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Unintentional

Informes del Incidente

Cronología de Informes

Incident Occurrencetranslated-es-How not to use generative AI
translated-es-How not to use generative AI

translated-es-How not to use generative AI

wkiri.com

translated-es-How not to use generative AI
wkiri.com · 2024
Traducido por IA

translated-es-The other day, I couldn't find some information I needed on the PayPal site, so I engaged with their generative AI chatbot. Before I could type anything, it launched in with this comment:

Hi Kiri!
I'm your PayPal Assistant a…

Variantes

Una "Variante" es un incidente de IA similar a un caso conocido—tiene los mismos causantes, daños y sistema de IA. En lugar de enumerarlo por separado, lo agrupamos bajo el primer incidente informado. A diferencia de otros incidentes, las variantes no necesitan haber sido informadas fuera de la AIID. Obtenga más información del trabajo de investigación.
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