Entities
McDonald's customers
Incidents Harmed By
Incident 4755 Reports
McDonald's AI Drive-Thru Ordering System Failures Frustrate Customers
2021-06-02
Customers of McDonald's AI drive-through ordering system, deployed in June 2021, have been experiencing order-taking failures causing frustration.
MoreIncident 3603 Reports
McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA
2021-10-15
McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).
MoreRelated Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.
Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.