Entities
Ashley Beauchamp
Incidents Harmed By
Incident 6312 Report
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
2024-01-18
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.
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Related Entities
Other entities that are related to the same incident. For example, if the developer of an incident is this entity but the deployer is another entity, they are marked as related entities.