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Incident 95: Job Screening Service Halts Facial Analysis of Applicants

Description: In January 2021, HireVue removed the controversial AI expression tracking tool from its virtual job interview software.

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Entities

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Alleged: HireVue developed and deployed an AI system, which harmed job applicants using HireVue and HireVue customers.

Incident Stats

Incident ID
95
Report Count
4
Incident Date
2019-11-06
Editors
Sean McGregor, Khoa Lam
Applied Taxonomies
CSETv0, CSETv1, GMF, MIT

CSETv1 Taxonomy Classifications

Taxonomy Details

Incident Number

The number of the incident in the AI Incident Database.
 

95

AI Tangible Harm Level Notes

Notes about the AI tangible harm level assessment
 

The merit in the AI system's assessment of candidate performance is arguable, and therefore flawed scores likely held back qualified candidates from employment opportunities.

Special Interest Intangible Harm

An assessment of whether a special interest intangible harm occurred. This assessment does not consider the context of the intangible harm, if an AI was involved, or if there is characterizable class or subgroup of harmed entities. It is also not assessing if an intangible harm occurred. It is only asking if a special interest intangible harm occurred.
 

yes

Date of Incident Year

The year in which the incident occurred. If there are multiple harms or occurrences of the incident, list the earliest. If a precise date is unavailable, but the available sources provide a basis for estimating the year, estimate. Otherwise, leave blank. Enter in the format of YYYY
 

2019

CSETv0 Taxonomy Classifications

Taxonomy Details

Problem Nature

Indicates which, if any, of the following types of AI failure describe the incident: "Specification," i.e. the system's behavior did not align with the true intentions of its designer, operator, etc; "Robustness," i.e. the system operated unsafely because of features or changes in its environment, or in the inputs the system received; "Assurance," i.e. the system could not be adequately monitored or controlled during operation.
 

Specification

Physical System

Where relevant, indicates whether the AI system(s) was embedded into or tightly associated with specific types of hardware.
 

Software only

Level of Autonomy

The degree to which the AI system(s) functions independently from human intervention. "High" means there is no human involved in the system action execution; "Medium" means the system generates a decision and a human oversees the resulting action; "low" means the system generates decision-support output and a human makes a decision and executes an action.
 

Medium

Nature of End User

"Expert" if users with special training or technical expertise were the ones meant to benefit from the AI system(s)’ operation; "Amateur" if the AI systems were primarily meant to benefit the general public or untrained users.
 

Amateur

Public Sector Deployment

"Yes" if the AI system(s) involved in the accident were being used by the public sector or for the administration of public goods (for example, public transportation). "No" if the system(s) were being used in the private sector or for commercial purposes (for example, a ride-sharing company), on the other.
 

No

Data Inputs

A brief description of the data that the AI system(s) used or were trained on.
 

recorded video and audio

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

1.1. Unfair discrimination and misrepresentation

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. Discrimination and Toxicity

Entity

Which, if any, entity is presented as the main cause of the risk
 

AI

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Intentional

Incident Reports

Reports Timeline

+3
Complaint and Request for Investigation, Injunction, and Other Relief
Job Screening Service Halts Facial Analysis of Applicants
Complaint and Request for Investigation, Injunction, and Other Relief

Complaint and Request for Investigation, Injunction, and Other Relief

context-cdn.washingtonpost.com

A face-scanning algorithm increasingly decides whether you deserve the job

A face-scanning algorithm increasingly decides whether you deserve the job

washingtonpost.com

Rights group files federal complaint against AI-hiring firm HireVue, citing ‘unfair and deceptive’ practices

Rights group files federal complaint against AI-hiring firm HireVue, citing ‘unfair and deceptive’ practices

washingtonpost.com

Job Screening Service Halts Facial Analysis of Applicants

Job Screening Service Halts Facial Analysis of Applicants

wired.com

Complaint and Request for Investigation, Injunction, and Other Relief
context-cdn.washingtonpost.com · 2019

I. Summary

This complaint concerns a company that purports to evaluate a job applicant’s qualifications based upon their appearance by means of an opaque, proprietary algorithm. HireVue, a firm located in Utah, provides theses “assessments”…

A face-scanning algorithm increasingly decides whether you deserve the job
washingtonpost.com · 2019

An artificial intelligence hiring system has become a powerful gatekeeper for some of America’s most prominent employers, reshaping how companies assess their workforce — and how prospective employees prove their worth.

Designed by the recr…

Rights group files federal complaint against AI-hiring firm HireVue, citing ‘unfair and deceptive’ practices
washingtonpost.com · 2019

A prominent rights group is urging the Federal Trade Commission to take on the recruiting-technology company HireVue, arguing that the firm has turned to unfair and deceptive trade practices in its use of face-scanning technology to assess …

Job Screening Service Halts Facial Analysis of Applicants
wired.com · 2021

But it’s still using intonation and behavior to assist with hiring decisions.

Job hunters may now need to impress not just prospective bosses but artificial intelligence algorithms too—as employers screen candidates by having them answer in…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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