Incident 906: Alleged AI-Powered Call Center Breach Exposes Over 10 Million Conversations in the Middle East

Description: An AI-powered call center platform in the Middle East reportedly experienced a significant data breach, allegedly exposing over 10 million conversations between consumers, operators, and AI agents. Attackers allegedly accessed the platform’s management dashboard, stealing sensitive data, including national ID documents. The breach poses reported risks such as phishing, identity theft, and social engineering attacks. The stolen data was reportedly listed for sale on the dark web.
Editor Notes: See Resecurity's report on these kinds of attacks for more information: https://www.resecurity.com/blog/article/cybercriminals-are-targeting-ai-agents-and-conversational-platforms-emerging-risks-for-businesses-and-consumers.

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Incident Stats

Incident ID
906
Report Count
3
Incident Date
2024-10-08
Editors
Cybercriminals Are Targeting AI Agents and Conversational Platforms: Emerging Risks for Businesses and Consumers
resecurity.com · 2024

Intro

Resecurity has identified a spike in malicious campaigns targeting AI agents and Conversational AI platforms that leverage chatbots to provide automated, human-like interactions for consumers.Conversational AI platforms are designed t…

Over 10m Conversations Exposed in AI Call Center Hack
infosecurity-magazine.com · 2024

A massive data breach has exposed over 10 million conversations from an AI-powered call center platform in the Middle East.

According to cybersecurity firm Resecurity, the breach involved unauthorized access to the platform's management das…

Millions of conversations leaked after AI call center hacked
techradar.com · 2024

A major call center service provider in the Middle East has lost an enormous amount of private customer data after being hacked.

Researchers from Resecurity spotted the hackers trying to sell the stolen database on the dark web, via a new t…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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