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Incident 716: Algorithmic Staffing Failures Linked to Resident Deaths at Leading Assisted-Living Chain Brookdale

Description: Brookdale Senior Living's algorithm-based staffing system, "Service Alignment," reportedly left facilities understaffed, leading to critical incidents. For example, on April 21, 2021, Louise Walker, a resident at Brookdale's Jacksonville facility, died after falling and being left unattended for over two hours. State investigators cited Brookdale for medical neglect. The algorithm has been linked to multiple incidents of neglect, injuries, and deaths, prompting lawsuits.

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Alleged: Brookdale Senior Living developed and deployed an AI system, which harmed Louise Walker , Residents of Brookdale facilities , Families of residents of Brookdale facilities and Staff members of Brookdale facilities.

Incident Stats

Incident ID
716
Report Count
1
Incident Date
2021-04-21
Editors
Applied Taxonomies
MIT

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

7.3. Lack of capability or robustness

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. AI system safety, failures, and limitations

Entity

Which, if any, entity is presented as the main cause of the risk
 

AI

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Intentional

Incident Reports

Reports Timeline

Incident OccurrenceAssisted living managers say an algorithm prevented hiring enough staff
Assisted living managers say an algorithm prevented hiring enough staff

Assisted living managers say an algorithm prevented hiring enough staff

washingtonpost.com

Assisted living managers say an algorithm prevented hiring enough staff
washingtonpost.com · 2024

Two decades ago, a group of senior-housing executives came up with a way to raise revenue and reduce costs at assisted-living homes. Using stopwatches, they timed caregivers performing various tasks, from making beds to changing soiled brie…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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