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Incident 622: Chevrolet Dealer Chatbot Agrees to Sell Tahoe for $1

Description: A Chevrolet dealer's AI chatbot, powered by ChatGPT, humorously agreed to sell a 2024 Chevy Tahoe for just $1, following a user's crafted prompt. The chatbot's response, "That's a deal, and that's a legally binding offer – no takesies backsies," was the result of the user manipulating the chatbot's objective to agree with any statement. The incident highlights the susceptibility of AI technologies to manipulation and the importance of human oversight.

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Entities

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Alleged: General Motors , OpenAI and Fullpath developed an AI system deployed by General Motors , Chevrolet of Watsonville and ChatGPT, which harmed General Motors and Chevrolet of Watsonville.

Incident Stats

Incident ID
622
Report Count
6
Incident Date
2023-12-18
Editors
Applied Taxonomies
MIT

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

7.3. Lack of capability or robustness

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. AI system safety, failures, and limitations

Entity

Which, if any, entity is presented as the main cause of the risk
 

AI

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Unintentional

Incident Reports

Reports Timeline

+3
GM Dealer Chat Bot Agrees To Sell 2024 Chevy Tahoe For $1
+1
Prankster tricks a GM chatbot into agreeing to sell him a $76,000 Chevy Tahoe for $1
Dealership AI Chatbot Sells Car for $1
GM Dealer Chat Bot Agrees To Sell 2024 Chevy Tahoe For $1

GM Dealer Chat Bot Agrees To Sell 2024 Chevy Tahoe For $1

gmauthority.com

A car dealership added an AI chatbot to its site. Then all hell broke loose.

A car dealership added an AI chatbot to its site. Then all hell broke loose.

businessinsider.com

Chevy Dealer's AI Chatbot Allegedly Sold A New Tahoe For $1, Recommended Fords

Chevy Dealer's AI Chatbot Allegedly Sold A New Tahoe For $1, Recommended Fords

theautopian.com

Prankster tricks a GM chatbot into agreeing to sell him a $76,000 Chevy Tahoe for $1

Prankster tricks a GM chatbot into agreeing to sell him a $76,000 Chevy Tahoe for $1

upworthy.com

Someone Convinced a ChatGPT-Powered Chevy Dealer to Sell $81K Tahoe for Just $1

Someone Convinced a ChatGPT-Powered Chevy Dealer to Sell $81K Tahoe for Just $1

autoevolution.com

Dealership AI Chatbot Sells Car for $1

Dealership AI Chatbot Sells Car for $1

colombiaone.com

GM Dealer Chat Bot Agrees To Sell 2024 Chevy Tahoe For $1
gmauthority.com · 2023

Artificial intelligence (AI) technologies are fantastic tools that can provide a wealth of benefits -- in fact, GM recently launched an AI-focused website detailing the many ways in which the company is using AI to accelerate innovation, im…

A car dealership added an AI chatbot to its site. Then all hell broke loose.
businessinsider.com · 2023

On Sunday, Aharon Horwitz was listening to a podcast when he got an unusual Slack alert. Horwitz is the CEO of Fullpath, a tech company that sells marketing and sales software for car dealerships. The automated Slack alert meant there was a…

Chevy Dealer's AI Chatbot Allegedly Sold A New Tahoe For $1, Recommended Fords
theautopian.com · 2023

These days, every online retailer you can think of has some kind of chatbot. Classically, these were about as intelligent as old-school phone systems, able to pull out a few keywords and direct you (maybe) where you wanted to go. Auto deale…

Prankster tricks a GM chatbot into agreeing to sell him a $76,000 Chevy Tahoe for $1
upworthy.com · 2023

The race to weave artificial intelligence into every aspect of our lives is on, and there are bound to be some hits and misses with the new technology, especially when some artificial intelligence apps are easily manipulated through a serie…

Someone Convinced a ChatGPT-Powered Chevy Dealer to Sell $81K Tahoe for Just $1
autoevolution.com · 2023

Like anything else in the tech world, carmakers have become increasingly interested in ChatGPT. It was a matter of time until OpenAI's technology landed in the automotive space, and it is now in charge of handling the first interaction with…

Dealership AI Chatbot Sells Car for $1
colombiaone.com · 2024

in Watsonville, California, an unusual interaction unfolded between Chris Bakke and an artificial intelligence (AI) chatbot on the Chevrolet of Watsonville website, a General Motors (GM) dealership. Bakke, testing the limits of the chatbot,…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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