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Incident 430: Lawyers Denied Entry to Performance Venue by Facial Recognition

Description: Lawyers were barred from entry to Madison Square Garden after a facial recognition system matched them as employed by a law firm currently engaged in litigation with the venue.

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Entities

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Alleged: unknown developed an AI system deployed by Madison Square Garden Entertainment, which harmed Kelly Conlon and Alexis Majano.

Incident Stats

Incident ID
430
Report Count
21
Incident Date
2022-12-19
Editors
Sean McGregor, Khoa Lam
Applied Taxonomies
MIT

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

5.2. Loss of human agency and autonomy

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. Human-Computer Interaction

Entity

Which, if any, entity is presented as the main cause of the risk
 

Human

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Intentional

Incident Reports

Reports Timeline

+1
Face Recognition Tech Gets Girl Scout Mom Booted From Rockettes Show — Due to Where She Works
+10
Girl Scout mom kicked out of Radio City and barred from seeing Rockettes after facial recognition tech identified her
+1
Lawyers Barred by Madison Square Garden Found a Way Back In
+1
MSG faces backlash for using facial recognition technology
+1
Madison Square Garden's Facial Recognition Mess: Everything We Know
How AI and Facial Recognition Can Chill Access to JusticeFacial recognition tech draws new criticism amid MSG controversyStadiums Have Gotten Downright Dystopian
Face Recognition Tech Gets Girl Scout Mom Booted From Rockettes Show — Due to Where She Works

Face Recognition Tech Gets Girl Scout Mom Booted From Rockettes Show — Due to Where She Works

nbcnewyork.com

Girl Scout mom kicked out of Radio City and barred from seeing Rockettes after facial recognition tech identified her

Girl Scout mom kicked out of Radio City and barred from seeing Rockettes after facial recognition tech identified her

nbcnews.com

Attorney says facial recognition got her kicked out of a Rockettes show

Attorney says facial recognition got her kicked out of a Rockettes show

theverge.com

Lawyer mom barred from Rockettes by facial recognition tech

Lawyer mom barred from Rockettes by facial recognition tech

theregister.com

Facial recognition bars lawyer from Girl Scout trip to Rockettes Christmas show

Facial recognition bars lawyer from Girl Scout trip to Rockettes Christmas show

theguardian.com

Mom Banned from N.Y.C. Venue Kicked Out of Christmas Show When Spotted by Face Recognition Technology

Mom Banned from N.Y.C. Venue Kicked Out of Christmas Show When Spotted by Face Recognition Technology

people.com

Girl Scouts mom is ousted from Rockettes show after facial recognition IDs her as lawyer in banned law firm

Girl Scouts mom is ousted from Rockettes show after facial recognition IDs her as lawyer in banned law firm

abajournal.com

Facial-Recognition Tech Gets Lawyer Booted From Radio City Music Hall

Facial-Recognition Tech Gets Lawyer Booted From Radio City Music Hall

extremetech.com

James Dolan’s facial ID tech snags another lawyer who says he was booted from Knicks game

James Dolan’s facial ID tech snags another lawyer who says he was booted from Knicks game

nypost.com

Madison Square Garden using facial recognition technology to remove lawyers from shows

Madison Square Garden using facial recognition technology to remove lawyers from shows

nme.com

Madison Square Garden Uses Facial Recognition to Ban Its Owner’s Enemies

Madison Square Garden Uses Facial Recognition to Ban Its Owner’s Enemies

nytimes.com

Madison Square Garden's Parent Company Used Facial Recognition Tech To Eject Lawyers Suing Them From Shows

Madison Square Garden's Parent Company Used Facial Recognition Tech To Eject Lawyers Suing Them From Shows

metalinjection.net

Lawyers Barred by Madison Square Garden Found a Way Back In

Lawyers Barred by Madison Square Garden Found a Way Back In

nytimes.com

MSG uninvited me after I called Dolan’s facial recognition ‘dystopian’

MSG uninvited me after I called Dolan’s facial recognition ‘dystopian’

nypost.com

MSG faces backlash for using facial recognition technology

MSG faces backlash for using facial recognition technology

bronx.news12.com

She was denied entry to a Rockettes show — then the facial recognition debate ignited

She was denied entry to a Rockettes show — then the facial recognition debate ignited

npr.org

Madison Square Garden's Facial Recognition Mess: Everything We Know

Madison Square Garden's Facial Recognition Mess: Everything We Know

gizmodo.com

Get Used to Face Recognition in Stadiums

Get Used to Face Recognition in Stadiums

wired.com

How AI and Facial Recognition Can Chill Access to Justice

How AI and Facial Recognition Can Chill Access to Justice

news.bloomberglaw.com

Facial recognition tech draws new criticism amid MSG controversy

Facial recognition tech draws new criticism amid MSG controversy

ny1.com

Stadiums Have Gotten Downright Dystopian

Stadiums Have Gotten Downright Dystopian

theatlantic.com

Face Recognition Tech Gets Girl Scout Mom Booted From Rockettes Show — Due to Where She Works
nbcnewyork.com · 2022

A recent incident at Radio City Music Hall involving the mother of a Girl Scout is shedding light on the growing controversy of facial recognition, as critics claim it is being used to target perceived enemies — in this case, by one of the …

Girl Scout mom kicked out of Radio City and barred from seeing Rockettes after facial recognition tech identified her
nbcnews.com · 2022

An attorney from a law firm suing the parent company of Radio City Music Hall was kicked out of the venue after facial recognition technology identified her when she tried to see a Rockettes performance with her daughter and a pack of Girl …

Attorney says facial recognition got her kicked out of a Rockettes show
theverge.com · 2022

Kelly Conlon, an attorney from New Jersey, says she wasn’t allowed to see a Rockettes show at Radio City Music Hall after she was identified by a facial recognition system, according to a report from NBC New York. Conlon told the outlet tha…

Lawyer mom barred from Rockettes by facial recognition tech
theregister.com · 2022

A Girl Scout troop trip to see the Rockettes in New York City didn't go as planned for mom Kelly Conlon, who was turned away at the door of Radio City Music Hall because a facial recognition system pinned her as a prohibited person.

The rea…

Facial recognition bars lawyer from Girl Scout trip to Rockettes Christmas show
theguardian.com · 2022

A lawyer employed by a firm involved in a personal injury claim against the operator of Radio City Music Hall said she was barred from attending the Rockettes Christmas show at the famous Manhattan venue after being picked up by facial reco…

Mom Banned from N.Y.C. Venue Kicked Out of Christmas Show When Spotted by Face Recognition Technology
people.com · 2022

A mother bought tickets to attend a Christmas show at Radio City Music Hall — but due to her job, she was refused entry.

Kelly Conlon, a lawyer for a New Jersey based firm, took a trip to New York City the weekend after Thanksgiving to see …

Girl Scouts mom is ousted from Rockettes show after facial recognition IDs her as lawyer in banned law firm
abajournal.com · 2022

A New Jersey mom taking her daughter to see a show featuring the Rockettes as part of a Girl Scouts field trip was recently ousted from the Radio City Music Hall because facial recognition technology identified her as a lawyer at a law firm…

Facial-Recognition Tech Gets Lawyer Booted From Radio City Music Hall
extremetech.com · 2022

Facial recognition technology is everywhere today, from airports to the phone in your pocket. One place you might not expect to encounter it is a popular concert venue like Radio City Music Hall in New York. However, Madison Square Garden E…

James Dolan’s facial ID tech snags another lawyer who says he was booted from Knicks game
nypost.com · 2022

A Long Island attorney says he was kicked out of a Knicks game after getting flagged by facial recognition technology at Madison Square Garden — the same system the company used to boot another lawyer from a Rockettes show.

“I was upset — w…

Madison Square Garden using facial recognition technology to remove lawyers from shows
nme.com · 2022

The Madison Square Garden group of venues has been using facial recognition technology to remove lawyers who are in the process of suing them from events.

As reported in Rolling Stone, the venue have been using the technology to identify la…

Madison Square Garden Uses Facial Recognition to Ban Its Owner’s Enemies
nytimes.com · 2022

Over Thanksgiving weekend, Kelly Conlon, 44, a personal injury lawyer from Bergen County, N.J., was chaperoning her 9-year-old daughter’s Girl Scout troop on a trip into Manhattan to see the “Christmas Spectacular” at Radio City Music Hall.…

Madison Square Garden's Parent Company Used Facial Recognition Tech To Eject Lawyers Suing Them From Shows
metalinjection.net · 2022

Madison Square Garden Entertainment Corp. (MSG Entertainment) is using facial recognition technology to eject lawyers suing them from shows. According to a report by Rolling Stone, MSG Entertainment, who owns Madison Square Garden as well a…

Lawyers Barred by Madison Square Garden Found a Way Back In
nytimes.com · 2023

The problem with going to battle against thousands of lawyers is that it is likely to lead to lawsuits. And then the battle will inevitably head to their home turf.

Since last summer, MSG Entertainment, which operates Madison Square Garden …

MSG uninvited me after I called Dolan’s facial recognition ‘dystopian’
nypost.com · 2023

He’s used it to bar the lawyers — now Madison Square Garden CEO James Dolan is targeting elected officials for bashing his controversial use of facial recognition software to screen attendees.

West Side Assemblyman Tony Simone says MSG yank…

MSG faces backlash for using facial recognition technology
bronx.news12.com · 2023

Lawmakers and privacy advocates are calling on the owners of Madison Square Garden to end the use of facial recognition technology on its fans.  

Sen. Kristen Gonzalez joined advocates sounding off last weekend, demanding that MSG Entertain…

She was denied entry to a Rockettes show — then the facial recognition debate ignited
npr.org · 2023

One evening in late November, New Jersey attorney Kelly Conlon was chaperoning her daughter's Girl Scout troop to see a Rockettes show at Radio City Music Hall.

Soon after arriving at the historic New York City venue, she was pulled aside b…

Madison Square Garden's Facial Recognition Mess: Everything We Know
gizmodo.com · 2023

The future of facial recognition use by private companies in the United States could boil down to who emerges victorious in an ongoing dispute between a collection of lawyers and a petty, authoritarian New York billionaire. The place: one o…

Get Used to Face Recognition in Stadiums
wired.com · 2023

Whereas Madison Square Garden is using face recognition to deny entry to people previously expelled from the venue—and certain lawyers—many stadium and entertainment center operators are testing the technology to let people inside. Reducing…

How AI and Facial Recognition Can Chill Access to Justice
news.bloomberglaw.com · 2023

Madison Square Garden Entertainment Corp. recently drew considerable criticism over its use of facial recognition technology to identify opposing counsel and prevent their access to its properties and entertainment venues.

The entertainment…

Facial recognition tech draws new criticism amid MSG controversy
ny1.com · 2023

Walking into the local bodega, passing through the subway turnstiles and going to a show at Madison Square Garden are all regular New York City occurrences.

They’re also situations in which New Yorkers’ faces could end up on a computer scre…

Stadiums Have Gotten Downright Dystopian
theatlantic.com · 2023

Like so many cities before it, Phoenix went all out to host the Super Bowl earlier this month. Expecting about 1 million fans to come to town for the biggest American sporting event of the year, the city rolled out a fleet of self-driving e…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.
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