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Incident 358: Calgary Malls Deployed Facial Recognition without Customer Consent

Description: Facial recognition (FRT) was reportedly deployed in some Calgary-area malls to approximate customer age and gender without explicit consent, which a privacy expert warned was a cause for concern.

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Alleged: unknown developed an AI system deployed by Cadillac Fairview, which harmed Chinook Centre mall goers and Market Mall goers.

Incident Stats

Incident ID
358
Report Count
1
Incident Date
2018-06-01
Editors
Khoa Lam
Applied Taxonomies
MIT

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

2.1. Compromise of privacy by obtaining, leaking or correctly inferring sensitive information

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. Privacy & Security

Entity

Which, if any, entity is presented as the main cause of the risk
 

Human

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Intentional

Incident Reports

Reports Timeline

Incident OccurrenceAt least two malls are using facial recognition technology to track shoppers' ages and genders without telling
At least two malls are using facial recognition technology to track shoppers' ages and genders without telling

At least two malls are using facial recognition technology to track shoppers' ages and genders without telling

cbc.ca

At least two malls are using facial recognition technology to track shoppers' ages and genders without telling
cbc.ca · 2018

At least two Calgary malls are using facial recognition technology to track shoppers' ages and genders without first notifying them or obtaining their explicit consent.

A visitor to Chinook Centre in south Calgary spotted a browser window t…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.
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