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Incident 157: Amazon's Monitoring System Allegedly Pushed Delivery Drivers to Prioritize Speed over Safety, Leading to Crash

Description: A lawsuit cited Amazon as liable in a crash involving its delivery driver, alleging that Amazon’s AI-powered driver monitoring system pushed drivers to prioritize speed over safety.
Editor Notes: Alleged Harmed Party's name has been redacted at their request.

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Alleged: Amazon developed and deployed an AI system, which harmed Amazon workers and Amazon delivery drivers.

Incident Stats

Incident ID
157
Report Count
1
Incident Date
2021-03-15
Editors
Khoa Lam, Sean McGregor
Applied Taxonomies
CSETv1, GMF, MIT

CSETv1 Taxonomy Classifications

Taxonomy Details

Incident Number

The number of the incident in the AI Incident Database.
 

157

MIT Taxonomy Classifications

Machine-Classified
Taxonomy Details

Risk Subdomain

A further 23 subdomains create an accessible and understandable classification of hazards and harms associated with AI
 

5.1. Overreliance and unsafe use

Risk Domain

The Domain Taxonomy of AI Risks classifies risks into seven AI risk domains: (1) Discrimination & toxicity, (2) Privacy & security, (3) Misinformation, (4) Malicious actors & misuse, (5) Human-computer interaction, (6) Socioeconomic & environmental harms, and (7) AI system safety, failures & limitations.
 
  1. Human-Computer Interaction

Entity

Which, if any, entity is presented as the main cause of the risk
 

Human

Timing

The stage in the AI lifecycle at which the risk is presented as occurring
 

Post-deployment

Intent

Whether the risk is presented as occurring as an expected or unexpected outcome from pursuing a goal
 

Unintentional

Incident Reports

Reports Timeline

Incident OccurrenceAmazon liable for crash because software “micromanages” delivery drivers, victim says
Amazon liable for crash because software “micromanages” delivery drivers, victim says

Amazon liable for crash because software “micromanages” delivery drivers, victim says

arstechnica.com

Amazon liable for crash because software “micromanages” delivery drivers, victim says
arstechnica.com · 2021

Amazon is currently defending itself against a lawsuit that could determine whether it is liable for the actions of its contract delivery drivers.

In March, [AFFECTED PARTY] was going to see his sister’s new house with his father and brothe…

Variants

A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.

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